Privacy policy

This Privacy Policy was last updated on: 24 March 2022.

 

Applicability
This Ride Out Privacy Statement applies to the collection, use and other forms of processing of personal data by Ride Out BV in Amsterdam (“Ride Out”) in connection with our services, Ride Out branded products and this website.

Who is responsible for processing your personal data?
Ride Out B.V. (Stadionplein 22, 1076 CM Amsterdam, the Netherlands) is the legal entity responsible for all collections and all processing of your personal data in connection with Ride Out’s branded products, services and websites.

Ride Out is part of Pon Holdings B.V. and its affiliated companies (“Pon”). Ride Out and Pon are committed to respecting and protecting your privacy and protecting the personal data you share with us.

Why do we process your personal data?
Personal data is any information about an identified or identifiable natural person. If you choose to register your personal data, contact us or visit our websites, we process some personal data about you. We process this personal data for the following purposes:

  1. Communicating with you in a personalised way or informing you about Ride Out branded products and/or services in accordance with your choices;
  2. Providing customer service, including service around the purchase of services and/or products, fulfilling warranty obligations and product recalls for our own services and those of affiliated companies, and handling complaints and enquiries;
  3. Processing your purchase of Ride Out branded products including financial and logistical processing;
  4. Processing your account with Ride Out;
  5. Processing your participation in competitions, promotions, surveys or website features;
  6. To conduct market research and improve our business, services and Ride Out branded products or to develop new business, services and products;
  7. To conduct and report on statistical analysis;
  8. To provide services on the internet;
  9. To communicate with data subjects and offer a loyalty programme;
  10. To provide app functionalities, including sending relevant commercial messages;
  11. Communicating future promotional and marketing information with you, including for direct marketing and retargeting purposes;
  12. Aggregating and/or anonymising personal data to generate other data for our use;
  13. Fulfilling our legal responsibilities, dispute resolution and enforcement of our agreements;
  14. As otherwise indicated at or around the time personal data is collected.

 

What personal data do we process?
Exactly what data we process depends on which websites, products or services you use and how you use it. We process the following personal data.

 

  • Data you provide to us
    This is the data you enter yourself when you visit our websites or use our products or services. This data includes for example your name, address, place of residence, gender, email address, phone number, age, date of birth, Ride Out products you have purchased, the account name and passwords you create, bank details for paying for Ride Out products etc.

 

  • Metadata
    This is data that is collected or automatically generated while you are using Ride Out’s websites, products or services. Metadata is often collected or generated when you use a computer device or when you send data over a computer network, such as the internet. This data includes data you use in the user interface and during other device activities, as well as IP addresses, unique device IDs, MAC addresses of Wi-Fi and Bluetooth devices, cookies and computer activity data.

 

How do we process your personal data?
The following outlines which personal data we process in each way, the purposes for which we use it and the applicable legal basis:

 

Manner of processing Personal data processed Purposes of use of personal data Legal basis
Abonneren nieuwsbrief Voornaam en achternaam, e-mailadres. De hierboven beschreven doeleinden: 1, 2, 6, 7, 8, 11, 12, 13 en 14 Toestemming of gerechtvaardigd belang
Ride Out account aanmaken Voornaam en achternaam, adresgegevens, telefoonnummer en e-mailadres. De hierboven beschreven doeleinden: 1, 2, 4, 6, 7, 8, 9, 11, 12, 13 en 14 Toestemming gerechtvaardigd belang of uitvoering van een overeenkomst
Ride Out producten kopen via de website Voornaam en achternaam, adresgegevens, telefoonnummer en e-mailadres De hierboven beschreven doeleinden: 1, 2, 3, 6, 7, 8, 9, 11, 12, 13 en 14 Uitvoering van een overeenkomst of gerechtvaardigd belang
Deelnemen aan een promotie, evenement, wedstrijd of online forum Voornaam en achternaam, adresgegevens, telefoonnummer en e-mailadres. De hierboven beschreven doeleinden: 1, 5, 6, 7, 8, 11, 12, 13 en 14 Toestemming of gerechtvaardigd belang
Bezoek aan onze websites (cookies) Metadata.
NB: zie het Cookiebleid Ride Out voor verdere details		 De hierboven beschreven doeleinden: 6, 7, 8, 11, 12, 13 en 14 Toestemming of gerechtvaardigd belang

 

Our legitimate interests include marketing, advertising, security, (crime) prevention, IT management, research and analysis of own products or services, corporate governance, legal affairs, internal management.

If you have consented to the processing of your personal data, you have the right to withdraw it, at any time, by sending a request to privacy@pon.com.

How do we share or transfer your personal data?
You should be aware that Ride Out is part of a business group within Pon and that departments (such as marketing and IT) may be part of global companies of Pon. As a result, your personal data may be shared with and/or transferred to the other business group companies or other Pon business units worldwide. You can check the list and location of our companies here: http://www.pon.com/nl-nl/our-business/bedrijven.

Ride Out may share your personal data with the manufacturer(s) of your Ride Out product for the purposes of providing customer service, providing service, fulfilling warranty obligations, registering Ride Out products, performing statistical analysis and market research, and improving and developing our business, services and Ride Out products.

Ride Out may also share your personal data with third parties to perform certain activities on Ride Out’s behalf and to facilitate services they provide to us. These may include providers of services such as website hosting, data analytics, payment processing, order fulfillment, information technology and related infrastructure facilities, customer service, email delivery, auditing and other services. Ride Out may also share your personal data with third parties so that they can send you marketing communications, in accordance with your choices. Ride Out require that these third parties process and protect your personal data with care. Ride Out will not sell your personal data to third parties.

Ride Out may reorganise, merge or otherwise sell or divest all or part of a business to another company. If such company is related to Ride Out, such transfer of ownership may include the transfer of your personal data to the new owner and its advisers.

We will only disclose your personal data if it is permitted or authorised by law, necessary to prevent or combat fraud, necessary for dispute resolution or necessary for any other legitimate need that outweighs your privacy interests in the circumstances, such as the security of our business and the safety of our staff.

How do we protect your personal data?
Ride Out will take appropriate technical and organisational security measures against loss or unlawful processing of your personal data. This may include the use of secure registration forms, data encryption and access restriction to your personal data.

Certain countries do not have an adequate level of protection for personal data. However, you can be confident that Ride Out will take appropriate security measures regarding the confidentiality and protection of your data. For transfers from the EEA to countries that the European Commission does not consider to offer an adequate level of data protection, we have taken adequate measures such as contractual agreements, as approved by the European Commission, concluded with third parties. You can request a copy of these measures by contacting us at privacy@pon.com.

How long do we keep your personal data?
We will retain personal data for as long as necessary or permitted within the scope of the purposes described in this Privacy Statement and in accordance with applicable law.

The criteria used to determine our storage period include:

The length of time during which we have an ongoing relationship with you and provide the services to you (for example, as long as you have an account with us or continue to use our services). Whether there is a legal obligation that we must comply with (for example, certain laws require us to retain our transactions for a certain period of time before we can delete them); or Whether retention is desirable in view of our legal position (such as in respect of statutes of limitation, litigation or investigations by regulatory bodies).

Cookies, web beacons and similar technologies
When you visit or use our websites, services, applications, communication services (such as email) and tools, we may use cookies, web beacons and other similar information-storage technologies to provide you with a better, faster and safer browsing experience.

Please refer to our cookie policy for an explanation of cookies, web beacons and similar technologies, how we use them and how you can control them.

Your rights
If you wish to review, correct, update, limit or delete your personal data processed by us, object to the processing of personal data, or if you wish to receive an electronic copy of your personal data in order to transfer it to another company (to the extent this right to data transfer is provided to you by applicable law), please contact us at privacy@pon.com. We will respond to your request in accordance with applicable law.

In your request, please describe as clearly as possible the personal data to which your request relates. For your protection, we will only process requests relating to personal data associated with the specific e-mail address you use to send us your request, and we may ask for verification of your identity before fulfilling your request. We will endeavour to comply with your request as soon as reasonably practicable, and in any event within the time limits required by law.

Contact, Questions, Feedback and Data Protection Officer
Please send your questions and comments about this Privacy Statement to privacy@pon.com.

Our data protection officer (FG) can also be reached at the above e-mail address. You have the right to file a complaint with a data protection authority for your country or region or where an alleged breach of applicable privacy law occurs.

Policy changes
We may amend this Privacy Statement from time to time. Changes to this Privacy Statement will become effective when we publish the revised statement. If necessary, we will notify you of changes to our Privacy Statement.